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Hilton Hawaiian Village Ohana Update

August 10, 2020

Aloha Ohana,

Today, we confirmed that our current, tentative re-opening date for our resort will be October 1, 2020. We are waiting for Governor Ige to let us know what procedures are in place to allow visitors to come back to Hawaii safely. I will let you know what our confirmed opening date is for Hilton Hawaiian Village as soon as we know.

Please continue to keep social distancing and wear a mask.

Mahalo Nui Loa,

Debi Bishop

You should have received my three previously emailed Ohana Update Newsletters: May 1, 2020 , May 27, 2020 and July 28, 2020

Team Member Preparedness - Hilton CleanStay

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Our impressive Waikiki Beach hotel is a water lover's dream. Offering the choice of five swimming pools (and a sixth for kids) the resort provides the perfect place to enjoy the sun.

Lounge poolside with a tropical cocktail. Play with the kids. Savor the sun on the stunning shores of our exceptional resort.

HELPFUL INFORMATION

NEWS FROM HILTON HOTELS & RESORTS: Download the Lobby Buzz App to keep updated on HILTON NEWS.

COVID-19 Household Hardship Relief Program (recently launched by Mayor Kirk Caldwell and the City and County of Honolulu.  Click here to link to Aloha United Way. 

STATE SETS UP CALL CENTER TO PROVIDE ASSISTANCE FOR UNEMPLOYMENT CLAIMANTS: The Department of Labor and Industrial Relations (DLIR) announced the availability of two phone numbers to help process unemployment claims while working on fixing the current online claims filing process. The phone numbers will be available during normal business hours of 7:45 a.m. to 4:30 p.m.  The following phone numbers are for resetting passwords and making appointments for over-the-phone applications:  Phone appointments: (808) 762-5752   (Note: Password reset: (808) 762-5751) (The unemployment offices remain closed to walk-in and in-person services.)


UNEMPLOYMENT INSURANCE INFORMATION

Unemployment Insurance Overview

Unemployment Insurance FAQs

State of Hawaii sets up Call Center to help Unemployment Claimants


TMX (TEAM MEMBER PORTAL) 

TMX is Hilton’s online portal that team members may access to update their information. 

  • Go to TMX.hilton.com
  • Enter your user name and password
  • If your password does not work, call HR for assistance at the numbers below.

UPDATE PHONE NUMBER AND ADDRESS:

  • Select the blue tile called “My Personal Information”
  • Select “Contact Information”
  • Click on the pencil icon to edit information
  • Enter updated phone number and address 

ENROLL IN DIRECT DEPOSIT: 

  • Select the blue tile called “Pay”
  • Select “Payment Methods” 
  • Click on +Add in the upper right corner
  • In the first box titled “What do you want to call this payment method?”, enter Direct Deposit
  • In the “Payment Type” box select “Direct Deposit” from the drop down arrow
  • In the “Payment Amount” box, click on the drop down arrow to determine the percentage of how much you want of your payslip to be deposited into the account
  • In the “Bank Account” box select “New Account” from the drop down arrow
  • Enter your account number in the account number box
  • In the “Account Type” box, click on the drop down arrow to select account type
  • Enter Routing Number in the routing number box
  • Once the details have been entered, select “Save” to submit the changes

VIEW PAYSLIPS:

  • Select the blue tile called “Pay”
  • Select “Payslips”
  • Determine the date of the Payslip that you want to view and click on that Payslip

 

INFORMATION FOR UNION TEAM MEMBERS

Union TLO Overview

Union Health & Welfare Overview

Request for Vacation Form

INFORMATION FOR NON-UNION TEAM MEMBERS

Non-Union TLO Overview

PTO Request Form

Benefits Payment Instructions


HELPFUL WEBSITES

State of Hawaii, Unemployment Insurance filing online, click here http://uiclaims.hawaii.gov

For updated information about ongoing activities in the state of Hawaii, please visit https://www.hawaiitourismauthority.org/news/alerts/covid-19-novel-coronavirus/


HUMAN RESOURCES CONTACT INFORMATION:

Benefits and Other Inquiries:

Eileen Nepomuceno, Assistant Director of HR
Email: Eileen.nepomuceno@hilton.com
Phone: 808-947-7921
Extension: 77921

Julie Walker, Area Director of HR
Email: Julie.walker@hilton.com
Phone: 808-947-7860
Extension: 77860