E KOMO MAI – WELCOME TO OUR HOME

As we welcome you back to Hilton Hawaiian Village, you may have questions about the health and safety standards we have in place for your upcoming stay. As operational environments and state regulations change, we will update this page accordingly.

Our Covid19 Health and Safety Plan (Safe Stay Hawaii) will provide you with the health and safety standards implemented by Hawaii’s Tourism Industry. These standards provide guests, customers, employees, contractors, vendors and other persons who enter hotel premises in Hawaii with expectations in terms of service, accommodations and required safety protocols.

In addition, Hilton Hawaiian Village has implemented Hilton CleanStay with Lysol protection to deliver an industry-defining standard of cleanliness and disinfection in Hilton properties across the world. Our elevated processes and Team Member training have been developed with RB, maker of Lysol and Dettol, to help guests enjoy an even cleaner and safer stay from check-in to check-out.

Hawaii’s Governor has issued the 15th Emergency Proclamation relating to the COVID-19 pandemic. In this new proclamation, there are several highlights which include:

  • All persons in the State shall wear a face covering over their nose and mouth when in public.
  • All persons entering the State of Hawai‘i shall submit to Hawaii’s Travel Rules as outlined in our 3 STEPS TO TRAVEL TO HAWAII* procedures below.

 

3 STEPS TO TRAVEL TO HAWAII*

Understand the new travel process to enter Hawaii by reviewing all State of Hawaii travel guidance. Review the information frequently, as information is updated often.

To enter the State of Hawaii

  • 1 – Setup a State of Hawaii Safe Travels account
    Go to travel.hawaii.gov, then complete the form to create a new trip. You will enter information such as dates and flights.
  •  2 – Get an approved test for COVID-19
    No more than 72 hours before the departure of your flight to Hawaii, get tested for COVID-19 by an approved Hawaii testing partner. Upload the results to your State of Hawaii Safe Travels account at travel.hawaii.gov and take a screenshot of the QR code that will be generated. NOTE: If you have more than one flight, test no more than 72 hours before the departure time of your final connecting flight. You must have your negative COVID-19 test results from a trusted testing partner prior to departure for the State of Hawaii. If your test results are not available before boarding the final leg of the trip, you must quarantine for 14 days or the length of the stay, whichever is shorter.
  • 3 – Arrive in Hawaii and present your results
    When you land in Hawaii, show your negative test results along with the QR code created by your State of Hawaii Safe Travels account.

 To enter the resort, just validate your status at the hotel : The State of Hawaii requires we validate your quarantine status using the Safe Travels QR code and an associated valid picture ID for all travelers required to undergo pre-travel testing.

Aloha and Welcome to Waikiki’s amazing beachfront resort!